FAQ Questions & Answers
What is Serenity Now?
Serenity Now is a company dedicated to helping you overcome your anxiety and bring more serenity into your life. We are a seasonal subscription box filled with anxiety help products, as well as an anxiety specialty shop and online community.
Can I pause my account?
You can pause or skip a box any time before your charge date! Once you're charged, you will still receive that season's box.
When do boxes ship?
Boxes ship during the first week of every season for current subscribers (March, June, September, December) and you will receive them shortly after that. New subscribers are charged immediately and receive their first box of the current season, and then will get the next season box after that. You will receive an email with the tracking number. Please allow up to 24 hours for the tracking information to update.
What is your shipping policy?
Shipping is free anywhere in the United States and $20 to Canada. We currently only ship within the United States and Canada.
What if my box gets lost in the mail or arrives damaged?
Unfortunately, once the box leaves us, it is out of our hands and is the responsibility of the postal service. With that being said, if you let us know immediately, we will do our best to ensure we can file a claim to get the money back and give you a refund, or give you a discount in the future! Please let us know ASAP if you did not receive your box or if something arrived damaged so we can address each situation accordingly.
Can I purchase a one-time box that does not auto-renew?
Visit our Shop for one-time orders!
When is my renewal date?
When you register as a Serenity Now Member, you will immediately be charged for your first box to secure your subscription. After that, billing occurs on the 15th, of the month of the next season (March 1, June 1, Sep 1, Dec 1). If you are an annual subscriber, you are charged one year from the original date you subscribed.
What is the cutoff date to receive the current season’s box?
The last chance to order is before the end of of the season, or until they sell out. The last day of the Season is a little less than 2 weeks before the next box. So for example, for the March box the season runs from Feb 10- May 9. Then from May 10- July 9, it is the next season box (June box). This is to ensure you don't need to wait too long in order to receive your first box! You will receive the season you buy in for as well as the next one no matter what.
Why is the subscription box only every 3 months/ 4 times per year?
We wanted to make sure our customers never get overwhelmed with products or cost, and that we have enough time to truly test out each product before including it in our boxes. We want to ensure these boxes are helping your anxiety and not just hastily thrown together!
What is your cancellation policy?
You can cancel any time before your charge date! Once you're charged, you will still receive that season's box, but you can cancel to avoid any future charges.
What is your return policy?
We do not accept returns for our subscription box because you pay for the subscription. We will determine exceptions on a case by case basis. You can cancel any time though as long as it's before your charge date!
For our shop products, please inquire about returns within 14 days of receiving your order and we will address each situation accordingly!
Personalized items cannot be returned.